Preparing for Your Retail Customer Service Role

This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course.

By the end of the course, you will be able to:

• Create positive interactions with customers
• De-escalate conflict with customers
• Create solutions to customer problems
• Describe the different roles in call center customer service

To be successful in this course, it is recommended that you complete the first three courses in this program.