Call Center Customer Service

The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer. You will also have the opportunity to respond to sample calls where you can demonstrate great customer service.

-By the end of the course, you will be able to:
-Create positive interactions with customers
-De-escalate conflict with customers
-Create solutions to customer problems
-Describe the different roles in call center customer service

To be successful in this course, it is recommended that you complete the two courses in this program.