Retail Customer Service

The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer information in real simulations. You will also observe the skills within a retail community location, evaluating the types of tasks observed and shared with a group of peers. You will complete sample transactions for peer evaluation, ensuring all steps are executed and excellent customer service is provided during any transaction.

By the end of the course, you will be able to:

• Create positive interactions with customers
• De-escalate conflict with customers
• Process retail transactions in real-world situations
• Describe the different roles in retail customer service

To be successful in this course, it is recommended that you complete the first two courses in this program.