Learners who complete this program will receive a 50% discount voucher to take the MS-900 Certification Exam.

Organizations rely on IT support professionals to drive the development and maintenance of various technological systems. Prepare for a new career in this high-demand field with professional training from Microsoft, one of the largest technology companies in the world. The role of an IT support professional includes handling computer systems, networks, and software applications. With 60% of Fortune 500 companies using Microsoft 365 to empower their workforce, developing IT support skills is essential in this field. 1

Through a mix of videos, assessments, and hands-on activities, you’ll develop a strong foundation in IT support fundamentals, networking, software, hardware and data backup, cybersecurity, Microsoft 365 ecosystem, and Troubleshooting Diagnostics. You'll also have the option to learn how generative AI tools and techniques are used in IT Support.

When you graduate, you’ll have tangible examples to talk about in job interviews, and you’ll also be prepared to take the Exam MS-900: Microsoft 365 Fundamentals.

1 Microsoft solutions boost productivity of Fortune 500 frontline workers with next-generation AI. (2023, August 10).

This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in the field of IT support. 

In this course, you’ll explore computer systems and the security threats that computer users have to deal with. You'll learn about key components like the CPU, memory, storage, and peripherals. You’ll cover how these components interact with the operating system, including CPU processes, memory management, and the role of device drivers. Finally, you’ll explore essential concepts defining hardware and software relationships for a comprehensive understanding of system functionality.

After completing this course, you’ll be able to:   

•	Identify the key components of a computer system, encompassing hardware elements such as 
        CPU, memory, storage devices, input/output devices, and peripherals.
•	Describe the interaction between computer system components and the operating system, 
        including how the CPU processes instructions, memory management, and the role of device 
        drivers.
•	Discuss the essential concepts that define the relationship between security, hardware and 
        software, fostering a comprehensive understanding of system functionality.

This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification.

Introduction to Computers

This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in the field of IT support. 

In this course, you’ll cover the basics of computer networking, including the TCP/IP and OSI models. You'll learn how different network layers and devices work together. You'll also explore common network infrastructure and monitoring techniques as well as the physical and data link layers in more detail. By the end of the course, you'll have an overview of important components for an IT Support Specialist focused on maintaining the security of corporate networks.

After completing this course, you’ll be able to:   

•	Identify the main concepts of networking. 
•	Explain common network infrastructure and monitoring techniques.
•	Describe network security components, approaches, and mitigation strategies.

This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification.

 Introduction to Secure Networking

This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in the field of IT support.

In this course, you'll explore key aspects of IT security and data management. You'll cover secure software setup, advanced hardware configurations, and effective strategies for data backup and recovery.  This course equips you with essential skills to safeguard digital environments and manage data backups effectively, addressing vital needs in today's tech-driven landscape.

After completing this course, you’ll be able to:   
•	Implement secure software configurations
•	Implement secure hardware configurations
•	Develop robust data backup and recovery strategies

This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification.

Essential Aspects of Software, Hardware, and Data Backup

This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in this field.

In this course, you’ll explore the fundamentals of implementing cybersecurity concepts to ensure user data privacy. Topics include the implementation of password management across various applications, including operating systems, browsers, and mobile devices. In this course, you will also delve into virtual private networks (VPNs) and how they can enhance security as well as network optimization. Addressing security considerations in diverse computing environments, including on-premises and cloud infrastructures, is also a key focus of the course.

After completing this course, you’ll be able to:   

- Apply strategies for digital security and privacy management

- Evaluate and implement cybersecurity measures

- Describe elements of various computing environments

This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification.

 Cybersecurity and Privacy

In this course, you'll explore Microsoft 365's Ecosystem, including Office applications, collaboration tools, and cloud-based services. You’ll analyze how Microsoft 365 applications seamlessly integrate to enhance business productivity and security, ensuring a comprehensive understanding of their interconnected roles. Take this opportunity to delve into Microsoft 365's automation tools, and discover how to utilize them to streamline workflows and boost overall efficiency.

After completing this course, you’ll be able to:   

•	Explain the components and services within Microsoft 365, including Office applications, collaboration tools, and cloud-based services.
•	 Explain the integration between Microsoft 365 applications and their role in business productivity and security.
•	 Describe M365 tools available for automation.

This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification.

This course is for beginners, but you should have a basic familiarity with using and navigating a Windows or macOS environment and a fundamental understanding of computer software applications.

As you'll be directed to install the Microsoft 365 Personal package, your computer must meet certain hardware specifications to run the associated applications properly:

For PC:
•	Windows 10 or 11
•	1.6 GHz or faster, 2-core processor or higher.
•	4GB RAM
•	4GB of available hard disk space
•	DirectX 10 graphics card
•	1280 x 768 screen resolution or higher

For Mac:
•	The three most recent versions of macOS
•	Intel processor or Apple Silicon chip
•	4GB RAM
•	10 GB of available disk space, HFS+ hard disk format (also known as macOS Extended) or APFS.
•	1280 x 768 screen resolution or higher

The Microsoft 365 Ecosystem

This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in this field.

In this course, you’ll consolidate your learning into action using a number of troubleshooting approaches. You’ll learn about troubleshooting issues relating to both hardware and software, as well as system-related issues across multiple operating systems. You’ll examine diagnostic tools to combat networking issues as well as system performance. Your skills are then showcased in the capstone project, where you will engage with a real-world scenario. You'll be provided with multiple diagnostic outputs and will be tasked with identifying the issue and recommending a solution. You'll also be required to document and communicate the troubleshooting process and outcome. 

After completing this course, you’ll be able to:   

•	Apply a systematic approach to diagnose technical issues across different hardware and software environments
•	Implement troubleshooting skills to resolve problems effectively
•	Utilize diagnostic tools and techniques for problem resolution

This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification.

Microsoft IT Support Specialist

About the Program

Description

Deliverables

0 Credits

Academic Excellence

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